A refund request claiming the failure to receive registration code within two hours of the order having been successful. For special cases, please provide sufficient proof so that iSkysoft can contact our partner payment platform for investigation.ģ. This is because iSkysoft cooperates with a third-party payment platform, so once an order is processed and fulfilled, it cannot be cancelled. A refund request by the customer on the grounds of unauthorized purchase, such as credit card fraud. If the purchased product is exchanged for a correct product of lower price, iSkysoft will not refund the price difference.Ģ. However, iSkysoft can exchange the purchased product for the correct product outright, within a price difference of USD $20 of the purchased product, within the guarantee period. iSkysoft can’t provide a refund should a product fails to meet our customer's expectations because of a lack of product research on their part. iSkysoft suggests that customers read the product description and use the free trial version before purchasing. Failure by the customer to understand a product description before buying it, causing improper purchase. With products featuring an up to 30-day Money Back Guarantee, iSkysoft generally does not refund or exchange products in the following situations:ġ. If a purchase should exceed the product’s specified money-back-guarantee period, no refund will be given. Refunds will be approved within this guarantee only under the accepted circumstances below. It’s because of this ‘try-before-you-buy’ system that iSkysoft provides an up to 30-day Money Back Guarantee. All this helps customers make an informed purchase decision and avoid buying the wrong product for their needs. These trial versions have no functional limitations, only a watermark appearing on finished media or a use limit. Most iSkysoft software titles offer a free trial version, so customers can ‘test-drive’ them before deciding to purchase.
ISkysoft values every customer and works hard to provide customers with an enjoyable experience using iSkysoft products and services.
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